Terms & Conditions

There are certain rules and regulations one has to follow to ensure optimum safety and enjoyment at the parks – Water Kingdom. Following are the rules are to be observed and adhered:
  • Park Water Kingdom and EsselWorld Bird Park will be closed on all Tuesdays of the month.
  • Park Water Kingdom and EsselWorld Bird Park will be closed from 1st July to 14th September 2022.
  • Annual Passport Next Ticket instrument will be valid for 12 park operational months.
  • Special rates apply only for New Year Eve event and for special events.
  • Park entry ticket prices are subject to change without prior notice.
  • Charges for F∓B, and other specified attractions are in addition to normal entry ticket rate, hence called paid attractions.
  • Your entry ticket entitles you a single entry to the Park with access to rides/slides & attractions/activities in operation on the day of your visit. All other in-park services are charged separately.
  • Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash & non-replaceable, if lost or stolen, & will be void if altered.
  • Re-entry to Park is not permitted after you have made an exit from the Park.
  • Nylon or lycra swimwear is mandatory for Water Kingdom. Cotton clothes are not advisable. Swimwear is also available on rent and for purchase at Water Kingdom
  • Appropriate swimwear, which is durable for use on the water slides/attractions, must be worn.. We do not accept any responsibility for any damage to swimwear. Water Kingdom reserves the right to evict you from the ride/attraction, and the Park, if your attire is considered inappropriate or offensive. Long hair must be securely tied up. Babies and toddlers, if not toilet-trained, must wear swim-nappies at all times.
  • Lockers facility at Water Kingdom is provided at nominal rates.
  • Loose items (including neck, wrist & hand jewellery, watches, glasses, cameras, phones, hats, keys & purses etc.) are not allowed to be taken onto the rides & must be left in lockers.
  • Water Kingdom accepts no responsibility for any loss or damage to such property. If locker keys are lost guests are shall be liable to pay a fine of Rs.150. If carry your mobile Water Kingdom at your own risk & peril.
  • Patrons using various rides / slides and other facilities at Water Kingdom will do so with due caution taking note of the various warning notices displayed at appropriate places and shall utilise the facilities/rides at their own risks.
  • All bags, backpacks & personal items will be inspected prior to entering the parks.
  • Picnic lunches, large duffle bags, suitcases, coolers, bags with wheels, weapons, outside food & beverages, alcohol, illegal drugs (BIG NO!) strictly not allowed within premises.
  • The management shall not owe any responsibility for lost valuables, mishap or any other damages.
  • If you are driving to our parks, we recommend you leave back unessential articles and secure valuables in your car trunk.
  • Following items are not permitted inside the Park: eatables (including gutkha, pan masala, chewing gum, chocolate, chips) except baby food, alcoholic/non-alcoholic beverages; licensed/unlicensed weapons/firearms; explosives, lighters, matchboxes, fireworks, any kind of inflammable objects, hazardous material/chemicals; sharp objects like knives, arrows, darts, blades, scissors, pen knifes, etc.; bags, trolleys, cartons, parcels (except hand bags & baby bags not more than 56 x 36 x 23 cm); drugs; chewing gums & candies; carts or other wheeled carriers (except strollers & wheelchairs); pets (except service animals); magic markers, spray paints & aerosol cans; lawn chairs & folding chairs; camera accessories, tripods, selfie sticks, etc.
  • All the rides are upto the extent possible are being kept fully operational. However sometimes it may happen that due to technical reasons certain rides may be non-operational and the management does not owe any liability towards it and is not answerable for such situations
  • Guests are informed that we may photograph /videograph, record or reproduce the images and/or voice during their visit to our parks. Such photographs/video recordings may be used for promotional purposes for which no payment will be made to any such person.
  • Rights of admission reserved.
  • Please carry the printout of the E-Ticket and exchange it for a valid ticket at our parks.
  • In case of Credit / Debit Card payments, it is also MANDATORY to carry the same card from which booking was made.
  • Tickets once booked cannot be exchanged, cancelled or refunded.
  • In-case of non-availability of a paid attraction (game) due to technical or any other reasons, a substitute game will be provided. No cash refund in such cases. All game rules apply.
  • No two promotions/ offers can be clubbed or combined. However, Water Kingdom and EsselWorld Bird Park hold sole discretion and may allow certain offers to be combined.
  • Prices are standard for Child & Adult.
  • Prices are inclusive of entry ticket to Water Kingdom.
  • Rates & terms are subject to change, without prior notice.
  • All booking terms & conditions of EsselWorld Leisure Pvt Ltd. will apply.
  • For reservations related queries - 24x7 CRS no. 022-40774277 / 8655433660
  • Smoking is prohibited inside the Park, except in designated smoking zones.
  • Please supervise your children at all times whilst inside the Park.
  • Water Kingdom & EsselWorld Bird Park reserves the right to offer different pricing on different days, during non-peak & peak days for different guests & groups including corporates, schools, complimentary passes, special interest groups, the elderly, etc.
  • Prices, offers & days defined as weekday/weekend/peak/non-peak are subject to change without prior notice.
  • Vehicles are parked at the owner's risk. Water Kingdom & EsselWorld Bird Park takes no responsibility for damage caused to any vehicle using the car park & no guarantee is given as to the security of your vehicles in the car park or any contents. A parking fee applies. No vehicles are permitted to remain in the parking premises of the Park outside the Park operating hours.
  • Please be polite & courteous to fellow guests while waiting for attractions. Guests are not permitted to save places in queue or exit the queue & return to claim same place, for any reasons.
  • Do not engage in unsafe, illegal activities or offensive behaviour. It may result in expulsion from the Park without refund.
  • Do not interfere with the duties of the Park staff. Do not disrupt any program, activity or facility at the Park. Do not urinate or defecate on Park property. Please refer to the Park map for washrooms. Do not deface, destroy, injure, misuse or remove any Park property. Do not litter.
  • In case you notice any irregular activity or misconduct please report it to the Park staff. Excessive consumption of alcohol is cause for ejection from the Park without refund. No one under the age of 25 is permitted to consume alcoholic beverages, & proper ID is required to purchase and/or consume alcohol.
  • Water Kingdom reserves the right to change the Operating Hours of the Park or rides, slides, attractions and/or activities, & close the Park or any part of it temporarily.
  • Water Kingdom makes all efforts to keep all the rides & attractions operational. However, it is possible that certain rides or attractions may not be fully operational at certain times. Therefore, you may not be able to experience a particular ride or attraction on a particular day or time due to technical repairs & maintenance or electricity/power failure. No refunds permissible if certain ride/s or attractions are non-functional on a particular day, irrespective of declarations of availability made.
  • By entering the Park guests confirm that they have read, understood & agreed to all the terms & conditions, terms of use, rules & regulations, & policies associated with Water Kingdom and EsselWorld Bird Park across online bookings, Park, & voluntarily assume any associated risks. Unless mentioned, prices are inclusive of taxes.
  • Disclaimer: The management has put all efforts to keep all rides & attractions operational; however it is possible that some of the rides or attractions may not be fully operational at all times due to technical/repairs & maintenance/electricity or power failure. Water Kingdom is not responsible & does not assume any liability for any damage, loss, disappearance, theft, or any other form of alteration, physical or otherwise to your personal belongings. The use of Park facilities is entirely at your own risk. You are liable for any alteration or damage, loss, theft, physical or otherwise, to Park property caused by your negligence, omission or non-compliance to any of the rules & regulations of the Park. You may be photographed / videographed during your visit to the Park & such photographs / video recordings may be used by Water Kingdom & EsselWorld Bird Park for promotional purposes without any monetary compensation. Water Kingdom & EsselWorld Bird Park reserves the right to amend the terms & conditions at its discretion without prior notice. Disputes subject to Mumbai jurisdiction.
  • Water Kingdom & EsselWorld Bird Park RESERVES THE RIGHT TO REVOKE YOUR ENTRY TO THE PARK OR EXPEL YOU FROM THE PARK WITHOUT REFUND IF YOU ARE FOUND MISUSING OR VIOLATING PARK POLICIES, STAFF INSTRUCTIONS & RULES & REGULATIONS OF ANY RIDE OR ATTRACTION.