Terms & Conditions

There are certain rules and regulations one has to follow to ensure optimum safety and enjoyment at both the parks – EsselWorld and Water Kingdom. Following are the rules are to be observed and adhered:
  • Sr. Citizens need to carry valid age proof photo ID to avail the benefit.
  • Special rates apply only for New Year Eve event and for special events.
  • Park entry ticket prices are subject to change without prior notice.
  • Charges for F&B, Riki’s Rocking Alley, Arctic Circle and other specified attractions are in addition to normal entry ticket rate, hence called paid attractions.
  • Nylon or lycra swimwear is mandatory for Water Kingdom. Cotton clothes are not advisable. Swimwear is also available on rent and for purchase at Water Kingdom
  • Baggage facility at EsselWorld & Lockers facility at Water Kingdom is provided at nominal rates
  • Patrons using various rides / slides and other facilities at EsselWorld / Water Kingdom will do so with due caution taking note of the various warning notices displayed at appropriate places and shall utilise the facilities/rides at their own risks.
  • All bags, backpacks & personal items will be inspected prior to entering the parks.
  • Picnic lunches, large duffle bags, suitcases, coolers, bags with wheels, weapons, outside food & beverages, alcohol, illegal drugs (BIG NO!) strictly not allowed within premises.
  • The management shall not owe any responsibility for lost valuables, mishap or any other damages.
  • If you are driving to our parks, we recommend you leave back unessential articles and secure valuables in your car trunk.
  • All the rides are upto the extent possible are being kept fully operational. However sometimes it may happen that due to technical reasons certain rides may be non-operational and the management does not owe any liability towards it and is not answerable for such situations
  • Guests are informed that we may photograph /videograph, record or reproduce the images and/or voice during their visit to our parks. Such photographs/video recordings may be used for promotional purposes for which no payment will be made to any such person.
  • Rights of admission reserved.
  • Please carry the printout of the E-Ticket and exchange it for a valid ticket at our parks.
  • In case of Credit / Debit Card payments, it is also MANDATORY to carry the same card from which booking was made.
  • Tickets once booked cannot be exchanged, cancelled or refunded.
  • In-case of non-availability of a paid attraction (game) due to technical or any other reasons, a substitute game will be provided. No cash refund in such cases. All game rules apply.
  • No two promotions/ offers can be clubbed or combined.
  • Prices are standard for Child, Adult or Sr. Citizens.
  • Car Combo service can be availed from morning to midnight. Additional charges applicable post midnight.
  • Prices are inclusive of entry ticket to EsselWorld OR Water Kingdom (single park entry visit).
  • All Car Combo bookings and confirmations are subject to availability.
  • Prices are inclusive of transfer from single pick-up point to our parks and back along with driver allowance, toll & car park charges.
  • There will be no refund on cancellations. Re-scheduling subject to prior 48 hours intimation.
  • Rates & terms are subject to change, without prior notice.
  • All booking terms & conditions of PIPPL & First Cars will apply.
  • There will be single pick-up point as confirmed at the time of booking. Multiple pick-ups points are not allowed.
  • The driver details will be sent and emailed to the guest in the night at 23:00 Hrs. for the next day bookings.
  • For reservations related queries - 24x7 CRS no. 022-40774277 / 8655433660.
  • For Car & driver details related queries - 24x7 Mumbai operations desk can be reached on 9004555345 / 8655433770.
  • By using the website to book tickets and all other products listed, the customer agrees to all terms and conditions mentioned above.